Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
OFCOM
Riverside House, 2a Southwark Bridge Road
London
SE1 9HA
UK
Contact person: Alex Lindsay
Telephone: +44 2079813000
E-mail: alex.lindsay@ofcom.org.uk
NUTS: UKI
Internet address(es)
Main address: www.ofcom.org.uk
Address of the buyer profile: https://ofcom.bravosolution.co.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Other: UK Communications Regulator
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Royal Mail Quality of Service Audits
Reference number: C20221470
II.1.2) Main CPV code
79212000
II.1.3) Type of contract
Services
II.1.4) Short description
Ofcom is the communications regulator in the UK. We regulate the TV and radio sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.
Ofcom operates under a number of Acts of Parliament. In accordance with Ofcom’s functions under the Postal Services Act 2011, Ofcom has imposed a Designated Universal Service Provider Condition (DUSP Condition) on Royal Mail Group Limited (Royal Mail).
Among other things, this condition imposes certain Quality of Service standards on Royal Mail in connection with its provision of the Universal Postal Service.
These standards include, for example, delivering:
• 93% of first class letters within one working day;
• 98.5% of second class letters within three working days;
• 99% of special delivery letters by 1pm one working day after collection; and
• Within certain postcode areas, 91.5% of first class letters within one working day
Ofcom has a requirement for the monitoring of Royal Mail’s Quality of Service performance to be audited in line with the specifications of Standards EN 13850:2020 (E) and EN 14508:2016 (E).
The audit would involve critically assessing Royal Mail’s testing methodology for monitoring its performance in respect of the measurement of the transit time of end-to-end services for single piece priority (First Class stamped and metered) mail and non-priority (Second Class stamped and metered) mail, in line with the Standards.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
470 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
79200000
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
Ofcom will run a procurement exercise for Royal Mail Quality of Service Audits, to be
awarded to a single provider.
The procurement will be undertaken in line with the Open Procedure as set out in the Public Contracts
Directive (and as implemented in the UK by the Public Contracts Regulations).
The total value of the services is estimated in the range £420,000 - £480,000 ex VAT over
a five-year contract term.
Interested parties can access the full tender documentation and guidance via the Ofcom eTendering portal, hosted by BravoSolution at the following link: www.ofcom.bravosolution.co.uk.
Tenderer's will need to be registered on the portal for access to the documentation. Once registered tenderers should locate 'itt_1339 - C20221470 - Royal Mail Quality of Service Audits'.
II.2.5) Award criteria
Quality criterion: Qualitative
/ Weighting: 70
Quality criterion: Price
/ Weighting: 30
Price
/ Weighting:
100
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-032805
IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section V: Award of contract
Contract No: ecm_1036
Title: Royal Mail Quality of Service Audits
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
02/05/2023
V.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Analysys Mason
North West Wing, Bush House, Aldwych
London
WC2B 4PJ
UK
NUTS: UKI
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 470 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The High Court
The Royal Court of Justice
London
UK
VI.4.2) Body responsible for mediation procedures
The High Court
The Royal Court of Justice
London
UK
VI.4.4) Service from which information about the review procedure may be obtained
The High Court
The Royal Court of Justice
London
UK
VI.5) Date of dispatch of this notice
18/05/2023