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Contract Notice

24 Hour Telephonic System.

  • First published: 05 March 2014
  • Last modified: 05 March 2014

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
NHS West and South Yorkshire and Bassetlaw CSU
Authority ID:
AA22701
Publication date:
05 March 2014
Deadline date:
11 March 2014
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Barnsley CCG wish to implement a turnkey solution that facilitates patients to be able to call their registered GP practice 24/7, 365 days a year and without human aid, book, check, change and cancel appointments.

The system should integrate live (read and write) with any of the currently deployed or potentially available GP patient databases listed below:

EMIS LV;

EMIS PCS;

EMIS Web;

INPS Vision LAN;

INPS Vision VES;

TPP SystmOne;

Microtest;

BMJ Informatica Frontdesk.

The system needs to be deployable at the GP's site and work with the existing telephony and data infrastructure with the minimum change to the said infrastructure.

The solution should be supplied and supported by an IGSoC approved organisation in order for them to provide support across the N3 network.

Essential Features:

Telephone booking of appointments.

Telephone cancelling of appointments.

Telephone changing of appointments.

Telephone checking of appointments.

To be able to book differing types of GP and Nurse appointments and be adaptable so that it can be implemented to work with the current appointment book settings.

Practice staff to be able to adjust the system so that they can offer different appointments as and when they see fit.

To be proven to work in multiple languages.

We will be awarding a 5 year contract for this service.

Full notice text

CONTRACT NOTICE – OFFICIAL JOURNAL

Section I: Contracting Authority

I.1)

Name, Address and Contact Point(s)


West and South Yorkshire and Bassetlaw Commissioning Support Unit

722 Prince of Wales Road

Sheffield

S9 4EU

UK

Richard Somerset

+44 1143051052

richard.somerset@nhs.net


http://www.wsybcsu.nhs.uk



http://www.nhssourcing.co.uk

http://www.nhssourcing.co.uk
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I.2)

Type of contracting Authority and Main Activity or Activities

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Yes

Barnsley CCG

Section II: Object of the Contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority

24 Hour Telephonic System.

II.1.2(a))

Type of works contract

II.1.2(b))

Type of supplies contract

II.1.2(c))

Type of service contract

5

II.1.2)

Main site or location of works, place of delivery or performance

Barnsley, South Yorkshire, UK.



II.1.3)

This notice involves

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II.1.4)

Information on framework agreement (if applicable)

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Number of participants to the framework agreement envisaged

Duration of the framework agreement

Justification for a framework agreement the duration of which exceeds four years

Estimated total value of purchases for the entire duration of the framework agreement

Frequency and value of the contracts to be awarded

II.1.5)

Short description of the contract or purchase(s)

Barnsley CCG wish to implement a turnkey solution that facilitates patients to be able to call their registered GP practice 24/7, 365 days a year and without human aid, book, check, change and cancel appointments.

The system should integrate live (read and write) with any of the currently deployed or potentially available GP patient databases listed below:

EMIS LV;

EMIS PCS;

EMIS Web;

INPS Vision LAN;

INPS Vision VES;

TPP SystmOne;

Microtest;

BMJ Informatica Frontdesk.

The system needs to be deployable at the GP's site and work with the existing telephony and data infrastructure with the minimum change to the said infrastructure.

The solution should be supplied and supported by an IGSoC approved organisation in order for them to provide support across the N3 network.

Essential Features:

Telephone booking of appointments.

Telephone cancelling of appointments.

Telephone changing of appointments.

Telephone checking of appointments.

To be able to book differing types of GP and Nurse appointments and be adaptable so that it can be implemented to work with the current appointment book settings.

Practice staff to be able to adjust the system so that they can offer different appointments as and when they see fit.

To be proven to work in multiple languages.

We will be awarding a 5 year contract for this service.

II.1.6)

Common Procurement Vocabulary (CPV)

64210000

II.1.7)

Contract covered by the Government Procurement Agreement (GPA)

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II.1.8)

Division into lots

No

II.1.9)

Will variants be accepted

No

II.2)

Quantity or Scope of the Contract

II.2.1)

Total quantity or scope

400 000500 000
GBP

II.2.2)

Options

Provisional timetable for recourse to these options

Number of possible renewals

In the case of renewable supplies or service contracts, estimated time frame for subsequent contracts

60

II.3)

Duration of the contract or limit for completion

60

Section III: Legal, Economic, Financial and Technical Information

III.1)

Conditions Relating to the Contract

III.1.1)

Deposits and guarantees required

We reserves the right to ask for an indemnity, guarantee or bank bond if the supplier does not meet the required standard for economic and financial standing.

III.1.2)

Main Terms of financing and payment and/or reference to the relevant provisions

Payment will follow delivery and acceptance of the services, to an agreed milestone schedule.

III.1.3)

Legal form to be taken by the grouping of suppliers, contractors or service providers to whom the contract is to be awarded

If a group of economic operators submits a bid, the group must nominate a lead organisation to deal with the authority. We shall require the group to form a legal entity before entering into the contract.

III.1.4)

Other particular conditions to which the performance of the contract is subject

III.2)

Conditions for Participation

III.2.1)

Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers


Suppliers Instructions How to Express Interest in this Tender~: 1. Register your company on the eSourcing portal (this is only required once) - Browse to the eSourcing Portal: https://www.nhssourcing.co.uk and click the link to register - Accept the terms and conditions and click 'continue' - Enter your correct business and user details - Note the username you chose and click 'Save' when complete - You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the tender - Login to the portal with the username/password - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) - Click on the relevant PQQ/ ITT to access the content. - Click the 'Express Interest' button at the top of the page. - This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box 3. Responding to the tender - Click 'My Response' under 'PQQ/ ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining) - You can now use the ‘Messages' function to communicate with the buyer and seek any clarification - Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT - There may be a mixture of online and offline actions for you to perform (there is detailed online help available) You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.

III.2.2)

Economic and financial capacity


Information and formalities necessary for evaluating if the requirements are met: As stated in the Tender Document.



As Stated in the Tender Document.


III.2.3)

Technical capacity


This will be provided as selection criteria in the Tender Document.




III.2.4)

Reserved contracts

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Section IV: Procedure

IV.1)

Type of Procedure


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Justification for the choice of accelerated procedure

This requirement is urgent due to unforeseen circumstances.

IV.1.1)

Have candidates already been selected?

No

IV.1.2)

Limitations on the number of operators who will be invited to tender or to participate

36

Objective criteria for choosing the limited number of candidates

IV.1.3)

Reduction of the number of operators during the negotiation or dialogue

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IV.2)

Award Criteria

No


Yes

No

IV.2.2)

An electronic auction will be used

No

IV.3 Administrative Information

IV.3.1)

Reference number attributed to the notice by the contracting authority

WSYB/BARN/RS/14/02

IV.3.2)

Previous publication(s) concerning the same contract

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Other previous publications

IV.3.3)

Conditions for obtaining specifications and additional documents

 11-03-2014  12:00

 


IV.3.4)

Time-limit for receipt of tenders or requests to participate

 11-03-2014  17:00

IV.3.5)

Date of dispatch of invitations to tender or to participate to selected candidates

 14-3-2014

IV.3.6)

Language or languages in which tenders or requests to participate can be drawn up

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IV.3.7)

Minimum time frame during which the tenderer must maintain the tender 

3 

IV.3.8)

Conditions for opening tenders





Section VI: Other Information

VI.1)

Indicate whether this procurement is a recurrent one and the Estimated timing for further notices to be published


60 months.

VI.2)

Does the contract relate to a Project/Programme financed by Community Funds?

No



VI.3)

Additional Information

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

VI.4)

Procedures for appeal

VI.4.1)

Body responsible for appeal procedures










Body responsible for mediation procedures










VI.4.2)

Lodging of appeals

VI.4.3)

Service from which information about the lodging of appeals may be obtained










VI.5)

Dispatch date of this Notice

 28-02-2014

Coding

Commodity categories

ID Title Parent category
64210000 Telephone and data transmission services Telecommunications services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
richard.somerset@nhs.net
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.