Contract award notice
Results of the procurement procedure
Section I: Contracting
authority
I.1) Name and addresses
University of Cumbria
Fusehill Street
Carlisle
UK
E-mail: marianne.bastille@cumbria.ac.uk
NUTS: UKD
Internet address(es)
Main address: https://in-tendhost.co.uk/universityofcumbria/aspx/Home
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Provision of Customer Relationship Management (CRM) System
Reference number: 18-007 S/ITS
II.1.2) Main CPV code
48445000
II.1.3) Type of contract
Services
II.1.4) Short description
This tender is for a new customer relationship management (CRM) system to replace the University of Cumbria's (UoC) current disparate solutions.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
48445000
II.2.3) Place of performance
NUTS code:
UKD
Main site or place of performance:
II.2.4) Description of the procurement
This tender is for a new customer relationship management (CRM) system to replace the University of Cumbria's (UoC) current disparate solutions. The university's current CRM solution consists of two Microsoft Dynamics databases, one supports the university's marketing and recruitment of prospective students, the second helping manage the university's business and enterprise initiatives. A third (non-Dynamics) system, Raiser's Edge, is used by the Alumni Office to support their work. The university is seeking to replace these systems with a single unified, CRM system meeting all current needs and likely future requirements.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
A contract/lot is awarded:
No
V.1 Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
University of Cumbria
Carlisle
UK
VI.4.2) Body responsible for mediation procedures
University of Cumbria
Fusehill Street
Carlisle
UK
E-mail: marianne.bastille@cumbria.ac.uk
Internet address(es)
URL: https://in-tendhost.co.uk/universityofcumbria/aspx/Home
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.4.4) Service from which information about the review procedure may be obtained
University of Cumbria
Fusehill Street
Carlisle
UK
E-mail: marianne.bastille@cumbria.ac.uk
Internet address(es)
URL: https://in-tendhost.co.uk/universityofcumbria/aspx/Home
VI.5) Date of dispatch of this notice
09/04/2018