Provision of CRM and Ticketing System

Contract details

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ID:

120038

OCID:

ocds-kuma6s-114894

Contract type:

Services

Procedure type:

Open

Contract award notice ref:

MAR393196

Internal ref:

itt_90384

Contact catergory:

C - Local contract let on behalf of one buyer

Buyer:

Amgueddfa Cymru - National Museum Wales

Primary CPV code:

72212445

Additional CPV code(s):

48445000

Is framework:

No

Carbon reduction plan:

Options:

Description:

A Customer Relationship Management (CRM) system to act as an underpinning repository for our interfaces to manage, secure and segment the data of our customers, donors and visitors. A ticketing platform which supports all ticketed or bookable events and activities across AC to support the growth of events and provides improvements in customer service at our museums and online.

Purchasing team:

N/a

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Contract dates

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Date awarded:

22 February 2022

Start date:

22 February 2022

End date:

22 February 2027

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Contract extensions

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Extended contract end date:

-

Max extension options available:

60 (months)

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Additional information

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Additional information:

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Contact details

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Contract name:

N/a

Contract email:

tenders@museumwales.ac.uk

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